Garantía legal / Garantía limitada

Last updated: 20/05/2026

This policy explains the legal guarantee applicable to consumer purchases and the process for notifying defects or non-conforming products.

Legal guarantee

Products sold to consumers by Decoracionesfriso are covered by the legal guarantee for consumer goods, in accordance with current Spanish legislation.

The legal guarantee covers the lack of conformity under the conditions required by law. This may include manufacturing defects, products that do not match the description, products not fit for their ordinary use, missing or incorrect parts, or defects present at the time of delivery.

What the guarantee does not cover

The legal guarantee does not cover problems caused by:

normal wear and tear from use;
misuse, accidents, negligence, or improper care;
incorrect assembly or installation by the customer;
failure to follow care or assembly instructions;
unauthorized repairs or modifications;
damage caused after delivery due to circumstances not attributable to Decoracionesfriso.
Visible damage, defects, missing parts, or incorrect item at the time of delivery

Customers must inspect the furniture at the time of delivery. If any visible damage, a defect, missing parts, or an incorrect item is observed, they must contact info@decoracionesfriso.com as soon as possible, preferably within 48 hours of delivery.

Please include:

the order number;
clear photographs of the item and its packaging;
a brief description of the problem.

The request for notification within 48 hours is intended to expedite the resolution of delivery-related issues. Such a request does not limit the consumer's legal rights regarding hidden defects or non-conforming products.

How to process a warranty claim

To process a claim, contact info@decoracionesfriso.com and include:

the order number;
a description of the defect or lack of conformity;
photographs or videos, whenever possible;
any additional information that is reasonably necessary to evaluate the claim.

If the claim proves valid, Decoracionesfriso will provide the solution required by applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund of the amount. In cases where the return of the item is necessary to address a valid claim, Decoracionesfriso will cover the reasonable shipping costs for such return.

Consumer rights

This policy does not limit any of the mandatory consumer rights established in applicable legislation. Contact us

Store name: Decoracionesfriso
Tel.: 941 13 20 59
Email: info@decoracionesfriso.com
Address: C/ Doctor Fleming, 17, bajo 26500 Calahorra (La Rioja) Spain
Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (Central European Time, CET)