Política de cancelación

Last updated: 05/25/2026

Before shipment

Customers may request to cancel an order before it has been shipped by contacting info@decoracionesfriso.com as soon as possible.

Please include the following information:

“CANCEL ORDER” in the subject line;
the order number;
the customer’s name;
the email address used to place the order.

Cancellation before shipment is not guaranteed, as orders may be processed very quickly. Decoracionesfriso will check the order status and confirm if cancellation is possible.

If cancellation is possible and payment has already been collected, Decoracionesfriso will refund the amount paid using the original payment method, where possible.

After shipment

Once the order has been handed over to the carrier or courier service, cancellation may no longer be feasible.

However, customers may exercise their legal right of withdrawal or avail themselves of the commercial returns policy (where applicable), as described in the Refund and Returns Policy.

Contact us

Store name: Decoracionesfriso
Phone: 941 13 20 59
Email: info@decoracionesfriso.com
Address: C/ Doctor Fleming, 17, bajo 26500 Calahorra (La Rioja) Spain
Operating hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (Central European Time, CET)